Política de envío

Last Updated: August 15, 2026

Thank you for shopping with Dazelle. Please review the following information regarding order processing and delivery.

Order Processing

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or holidays are processed the following business day. You will receive a confirmation email once your order has been placed and a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Times

Standard shipping: 7–15 business days from the date of dispatch.

Delivery timeframes are estimates and begin from the date of dispatch, not the date of order. While most orders arrive within the stated window, delays may occasionally occur due to carrier volume, customs processing, weather events, or other circumstances outside our control. Such delays do not qualify an order for cancellation or a refund while the shipment remains in transit.

Tracking

A tracking number is provided for every order via email once dispatched. Tracking information may take 2–5 business days to update after dispatch. If your tracking has not updated after 5 business days, please contact our customer support team.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Dazelle is not responsible for orders shipped to an incorrectly entered address. If you notice an address error, please contact our customer support team within 12 hours of placing your order. Once an order has been dispatched, the address cannot be changed. Orders returned to the sender due to an incorrect address may be reshipped at the customer's expense.

Lost or Stolen Packages

Dazelle is not responsible for packages marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please check with household members, neighbours, and your local carrier before contacting our support team.

For packages lost in transit (no delivery scan and no tracking movement for 20+ business days), please contact our customer support team and we will investigate with the carrier and, where appropriate, reship or refund your order.

Order Cancellations

Orders may be cancelled within 12 hours of purchase by contacting our customer support team. After 12 hours, orders enter processing and cannot be cancelled. Refusal of delivery does not constitute a cancellation and may result in return shipping fees being deducted from any refund.

Customs, Duties, and Taxes

Any customs fees, import duties, or taxes assessed by the destination country are the responsibility of the customer. Dazelle has no control over these charges and cannot predict their amount.